Who We Are
Plus500AU Pty Ltd, an Australian based company with its main offices located in the city of Sydney. The company is licensed by the Australian Securities and Investment Commission (ASIC), AFSL #417727, and is authorised to offer Contracts For Difference (CFD). Plus500AU Pty Ltd currently offers a portfolio of over 2,800 instruments. Plus500 Ltd is listed on the London Stock Exchange’s Main Market for Listed Companies.
Client Money
Plus500AU Pty Ltd holds client money in a segregated trust account, in accordance with the Australian legal requirements.
Client Money ProtectionHighly-Rated Trading Provider
Plus500 is one of the highest-rated trading apps on Apple's App Store and Google Play as it is understandable yet powerful in its many advanced features.
Objectives & Vision
Our Vision
We are continually strengthening our position as a multi-asset fintech group over time by expanding our core product offering to new and existing markets, launching new trading and financial products, and deepening our engagement with customers.
Our Purpose
Plus500 operates across products, devices, and countries to provide our clients with reliable and intuitive access to financial opportunities.
Our Values
We consistently strive for excellence when it comes to our products and our team. With state-of-the-art proprietary technology and a customer-centric approach, our users are assured of a best-in-class trading service experience.
Key Milestones
This AFSL authorises us to provide our services to people in Australia.
Office Address
Plus500AU Pty Ltd, P.O. Box H339, Australia Square | Sydney NSW 1215, Australia.
Complaints Process
Any complaint will first be investigated by our Complaints team.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: [email protected]
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Please consider our PDS and Client Complaints Policy for more details.
Communication with customers and unsolicited approaches
All communication with customers is done in writing, either by email or live chat. To contact Plus500 by email, you should fill in the form available on the “Contact Us” page (the "Request Form"). Following the submission of the Request Form, Plus500’s response will be sent by email directly to the email address that you specified in the form.
Any other emails claiming to be from Plus500 are deemed to be fraudulent. Make sure you are only visiting Plus500’s official website - www.plus500.com, and using Plus500’s official app available on Google Play, App Store, Huawei AppGallery, and Microsoft Store. Note that Plus500 does not have a sales department or a call center.
Plus500 will never contact customers by phone with a request to deposit funds.Plus500 does not offer investment advice to its clients.