Why was my deposit unsuccessful?

  • Completion of account verification process: in some cases, deposited funds are not included in your account balance until either the account verification process, or the payment method verification process is complete. Should this be the case, you will be notified accordingly.
  • Completion of the depositing process: make sure that you have completed the entire depositing process. For example, when depositing using PayPal/Skrill (if this method is available in your region), you are required to complete the deposit via the relevant e-wallet webpage.
  • Payment method per one account: a payment method can only be associated with one account. You will be unable to deposit using your debit/ credit card or electronic wallet, if it is already associated with another trading account.
  • Deposit limitations: if you receive an error message informing you that you have reached a deposit limitation or if you are unable to deposit for any other reason, please contact us for further information by clicking on the “Email Us” link.
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