Compliments and Complaints
Your satisfaction is important to us.
Compliments
We aim to deliver an outstanding experience for every Plus500 customer. If you’d like to share feedback, please leave a Trustpilot review. Your comments help improve our services and help other traders understand what to expect from us.
Complaints
If something hasn’t met your expectations, we want to know. Please send your feedback or complaint via the methods outlined below:
South Africa
If you have a complaint regarding your account or your dealings with Plus500AU Pty Ltd, you should initially notify our Customer Support and Complaints Team as soon as reasonably practicable via our Contact Us page on our website.
If you do not feel that your complaint has been resolved satisfactorily by our team, you are able to refer your complaint to the FAIS Ombud:
Email: [email protected]
Facsimile: +27 86 764 1422 / +27 12 348 3447
In writing to: PO Box 41, Menlyn Park, 0063
Please refer to our PDS and Complaints Procedure for more details.