Compliments and Complaints
Your satisfaction is important to us.
Compliments
We aim to deliver an outstanding experience for every Plus500 customer. If you’d like to share feedback, please leave a Trustpilot review. Your comments help improve our services and help other traders understand what to expect from us.
Complaints
If something hasn’t met your expectations, we want to know. Please send your feedback or complaint via the methods outlined below:
New Zealand
If you have a query regarding your account or your dealings with Plus500AU Pty Ltd, you should initially notify Customer Support as soon as reasonably practicable via our Contact Us page on our website. Any complaints will first be investigated by our Complaints Team.
If they are unable to resolve the dispute to your satisfaction, you may, after 20 days have elapsed since the Complaint was made, refer the matter to our New Zealand independent external dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) - A Financial Ombudsman Service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL's service is free of charge to you.
FSCL - A Financial Ombudsman Service can be contacted at:
Website: www.fscl.org.nz
Email: [email protected]
Telephone: 0800 347 257 (free call)
In writing to: PO Box 5967, Wellington 6140
Please refer to our PDS and Complaints Procedure for more details.