Who We Are
The Plus500 trading platform is offered by Plus500CA Ltd, a subsidiary of Plus500 Ltd. Therefore, Plus500CA Ltd is the distributor of the financial products described or available on this website. It is a Canada-based company with its offices located in North York. The company is an investment dealer member of the Canadian Investment Regulatory Organization (“CIRO”). The company is a rapidly growing CFD provider and currently offers a portfolio of over 2800 instruments. Plus500CA Ltd is a subsidiary of Plus500 Ltd, a company listed on the London Stock Exchange’s Main Market for Listed Companies.
Client Money
Plus500CA Ltd holds client money in segregated bank accounts in compliance with CIRO requirements.
Client Money ProtectionHighly-Rated Trading Provider
Plus500 is one of the highest-rated trading apps on Apple's App Store and Google Play as it is understandable yet powerful in its many advanced features.
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Learn MoreObjectives & Vision
Our Vision
We are continually strengthening our position as a multi-asset fintech group over time by expanding our core product offering to new and existing markets, launching new trading and financial products, and deepening our engagement with customers.
Our Purpose
Plus500 operates across products, devices, and countries to provide our clients with reliable and intuitive access to financial opportunities.
Our Values
We consistently strive for excellence when it comes to our products and our team. With state-of-the-art proprietary technology and a customer-centric approach, our users are assured of a best-in-class trading service experience.
Key Milestones
Plus500CA Ltd is a company registered in Canada (NRD #78720) specialising in Contracts for Difference (CFDs) in commodities, shares, currencies, indices, and ETFs.
Office Address
Plus500CA Ltd, 2nd floor, 5200 Yonge Street, North York, ON M2N 5P6, Canada.
Complaints Process
As an CIRO regulated investment firm we are obliged to put in place internal procedures for handling Client Complaints fairly and promptly. You may submit any Complaint you may have in respect of the services provided by Plus500CA Ltd via the Contact us page on our website, addressed to the Customer Support Department. This page is also available through the “Help” menu on the Plus500 Trading Platform. Please make sure to include the word “Complaint” in the Subject field of the ‘Contact Us’ form.
We will send you a written acknowledgement of your complaint promptly following receipt. Further information regarding our Complaints Handling Procedures can be found on Clause 31 of the User Agreement and in our complaints policy available under Terms & Agreements.
Communication with customers and unsolicited approaches
All communication with customers is done in writing, either by email or live chat. To contact Plus500 by email, you should fill in the form available on the “Contact Us” page (the "Request Form"). Following the submission of the Request Form, Plus500’s response will be sent by email directly to the email address that you specified in the form.
Any other emails claiming to be from Plus500 are deemed to be fraudulent. Make sure you are only visiting Plus500’s official website - www.plus500.com, and using Plus500’s official app available on Google Play, App Store, Huawei AppGallery, and Microsoft Store. Note that Plus500 does not have a sales department or a call center.
Plus500 will never contact customers by phone with a request to deposit funds.Plus500 does not offer investment advice to its clients.