Compliments and Complaints
Your satisfaction is important to us.
Compliments
We aim to deliver an outstanding experience for every Plus500 customer. If you’d like to share feedback, please leave a Trustpilot review. Your comments help improve our services and help other traders understand what to expect from us.
Complaints
If something hasn’t met your expectations, we want to know. Please send your feedback or complaint via the methods outlined below:
Australia
If you have a query regarding your account or your dealings with Plus500AU Pty Ltd, you should initially notify our Customer Support team as soon as reasonapracticable via our Contact Us page on our website. Any complaint will first be investigated by our Complaints Team.
If an issue has not been resolved to your satisfaction, you may lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: [email protected]
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Please refer to our PDS and Complaints Procedure for more details.