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The Plus500 trading platform is offered by Plus500CY Ltd. Therefore, Plus500CY Ltd is the issuer and seller of the financial products described or available on this website. Plus500CY Ltd is a Cyprus based company with its offices located in Limassol. The company is authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC), with licence no. 250/14, to offer Contracts For Difference (CFDs) in various underlying products. The company is a rapidly growing CFD provider and currently offers a portfolio of over 2800 instruments. Plus500CY Ltd is a subsidiary of Plus500 Ltd, a company listed on the London Stock Exchange’s Main Market for Listed Companies, and headquartered in Haifa.Company Information
When you open an account, Plus500CY Ltd will hold your funds on a segregated basis, in accordance with the Cyprus Securities and Exchange Commission's client money rules.Client Money Protection
Plus500 is continually strengthening our position as a multi-asset fintech group over time by expanding our core product offering to new and existing markets, launching new trading and financial products, and deepening our engagement with customers.
Plus500 operates across products, devices, and countries to provide our clients with reliable and intuitive access to financial opportunities.
We consistently strive for excellence when it comes to our products and our team. With state-of-the-art proprietary technology and a customer-centric approach, our users are assured of a best-in-class trading service experience.
Plus500CY Ltd is authorised and regulated by Cyprus Securities and Exchange Commission (250/14).
Plus500CY Ltd is a company registered in Cyprus (Company No HE 333382) specializing in Contracts for Difference (CFDs) in commodities, shares, currencies and indices.
Plus500CY Ltd, 169-171 Arch. Makarios III Avenue, Cedars Oasis Tower, Floor 1, 3027, Limassol, Cyprus
As a CySEC regulated investment firm we are obliged to put in place internal procedures for handling Client Complaints fairly and promptly. You may submit any Complaint you may have in respect of the services provided by Plus500CY Ltd via the contact us page on our website, addressed to the Customer Support Department. This page is also available through the “Help” menu on the Plus500 Trading Platform. Please make sure to include the word “Complaint” in the Subject field of the ‘Contact Us’ form.
We will send you a written acknowledgment of your complaint promptly following receipt. Further information regarding our Complaints Handling Procedures can be found in Clause 32 of the User Agreement.
All communication with customers is done in writing, either by email or live chat. To contact Plus500 by email, you should fill in the form available on the “Contact Us” page (the "Request Form"). Following the submission of the Request Form, Plus500’s response will be sent by email directly to the email address that you specified in the form.
Only emails received from either the plus500.com domain or from the plus500.com.cy domain are legitimate email communications from Plus500. Any other emails claiming to be from Plus500 are deemed to be fraudulent.
Make sure you are only visiting Plus500’s official website - www.plus500.com, and using Plus500’s official app available on Google Play, App Store, Huawei AppGallery, and Microsoft Store. Note that Plus500 does not have a sales department or a call center. Plus500 will never contact customers by phone with a request to deposit funds. Plus500 does not offer investment advice to its clients.